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Shipping and Returns
SHIPPING POLICIES & INFORMATION:
Our shipping prices are very competitive and are based on product weight. We ship via United States Postal Service.
To calculate the cost of shipping, make a selection from the drop down menu in your cart (Domestic, Canada or International) and hit RECALCULATE.
Please allow up to 7-10 business days (M-F) plus shipping time for your order to be handmade. If you have placed a wholesale order, please allow 2-3 weeks for your order to be manufactured.
DOMESTIC: We will ship your items via USPS with tracking. Orders 13 oz. and under will be shipped First Class. Orders over this weight will be shipped either Parcel Post or Priority. If you need Priority shipping, let us know and we will send you a revised invoice with the shipping difference.
INTERNATIONAL: For our international customers, we also ship with USPS First Class mail when parcels weigh less than 4 lbs. We will fill out the required custom form. Unfortunately, we cannot track your package with First Class shipping. We will do everything in our part to make sure it is packaged and labeled correctly, but we are not responsible for lost packages when they are shipped internationally. If your parcel weighs more than 4 lbs., we are required to ship it Priority and it will come with a tracking number. If your order is under 4 lbs. and you would like tracking, please contact us for Priority shipping rates.
We declare the exact value of the item purchased (not shipping charges, of course) on the custom's label. We will not mark it as a gift and we will not mark it as a lesser value. This is mail fraud and punishable by federal law. Each customer is responsible for their county's duty/shipping/customs/handling fees.
RETAIL CUSTOMER ONLY: If you are not satisfied with your purchase within 10 days of delivery, a refund will be issued upon our receipt of your returned item(s). You have 30 days after delivery to exchange your item(s) for credit. You are responsible for the cost of shipping your item(s) to The Pat-a-Cake Baby, as well as the cost of shipping the item(s) back to you. We are not responsible for lost packages if insurance is not purchased. If shipping international and your package is less than 4 lbs, the only way to purchase insurance is by upgrading shipping to Priority. We are happy to give you quotes on shipping.
To return an item(s), please include a copy of your invoice or an order number and ship to:
The Pat-a-Cake Baby LLC
2055 E. Hanley Avenue
Dalton Gardens, ID 83815
USA
WHOLESALE CUTOMERS ONLY:
If you decide to cancel your order while it is in production, you are subject to a 20% restocking fee.
If you are not satisfied with your purchase after 10 days of delivery, a refund will be issued to you upon our receipt of your returned items. You might be subject to a 20% restocking fee. You have 30 days after delivery to exchange your items for credit. You are responsible for the cost of shipping your products back to The Pat-a-Cake Baby, as well as shipping exchanged products back to you. We will not be responsible for lost/damaged products when insurance and/or tracking is not purchased. Each retailer is responsible for their country's duty/shipping/customs/handling fees.
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